Terms & Conditions

These terms and conditions outline the rules and regulations for the use of The Saddle Shack & Co’s website – https://saddleshack.co.za.

By accessing this website you accept these terms and conditions in full. Do not continue to use The Saddle Shack’s website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice
and any or all Agreements:

“Client”, “Customer”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
“The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to The Saddle Shack & Co.
“Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.
“Agreement” refers to any contractual agreement, whether online, by email, in the form of notices, Invoices or Quotations

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of South Africa.

Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By using The Saddle Shack & Co’s website you consent to the use of cookies in accordance with The Saddle Shack & Co’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Sale and Purchase

Products can be purchased electronically via our Website – https://saddleshack.co.za. In the unlikely event that we should not have stock at time of receipt of your order, you will be notified of estimated time of delivery by email.
All products purchased by whatever means shall be subject to these Terms and Conditions as well as the provisions contained in our Quotation or Tax Invoice. Where there is a conflict between the provisions of these Terms and Conditions and Quotation or the Tax Invoice, the provisions of the Quotation or Tax Invoice, as the case may be, will apply.

Payment Options

Payment made to us via EFT or bank transfer or branch deposit into The Saddle Shack & Co’s bank account, the details of which can be found on the Tax Invoice.
Please note that orders will not be processed until proof of payment has been received by The Saddle Shack & Co and funds reflect in our bank account. (Please note that payments made from other banks may take up to 3 (three) working days to reflect in our account). To expedite the process, you may email proof of payment to info@saddleshack.co.za


You will receive by email a detailed Tax Invoice showing the price of the products, the delivery fees, Value-Added Tax and the amount owing by to you to us which is to be paid prior to delivery.

No deliveries will be dispatched until payment in full has been received. Products will be delivered as soon as reasonably possible after receipt of payment by us to the address chosen by you for delivery. You understand and agree that all orders are however subject to availability and we are not able to guarantee exact delivery dates, however, delivery should be received 3 – 7 days after order. Please note that some areas may take longer for delivery. Delivery will be confirmed in writing by way of delivery tracking number via email.

The Saddle Shack & Co uses an outsourced courier company which delivers Monday to Friday during working hours only. No special arrangements can be made for delivery out of these hours.
It is your responsibility to ensure that the delivery address given by you to us is correct and The Saddle Shack & Co cannot be held responsible for any incorrect information given or non-delivery as a result thereof. If the address is incorrect or the goods cannot be delivered for any reason whatsoever that is within your control, the goods will be returned to The Saddle Shack & Co. You will be contacted to make alternative delivery/collection arrangements. As we use an outsourced courier company there will be an additional fee for the re-delivery.

You are responsible to examine the Products ordered upon delivery to ensure that there are no visible signs of damage or missing products. In the event that there are missing, damaged or incorrect goods, please contact us within 48 hours of your delivery.

You or your authorised representative will be asked to sign a duplicate copy of the required delivery documentation to confirm receipt of the products.

We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
Delivery costs, if any, are set out in the cart upon placing your order on our website.

Return and Refunds Policy

The provision of goods by The Saddle Shack & Co is subject to availability. In cases of unavailability once orders have been placed, The Saddle Shack & Co will offer customers the option of a full refund within 30 days from the date on which the order is acknowledged by us.
Cancellation of orders is to be in writing by email to info@saddleshack.co.za and is acceptable before delivery only.
Once delivery has been made, a product may be returned within 7 (seven) days of receipt thereof provided that:

  • Returned products must be in original condition and where appropriate in original packaging
  • Customers must present their original Tax Invoice from The Saddle Shack & Co

Where any products are damaged, defective or incorrectly supplied at the time of delivery to you, we will replace the product with another copy of the same product. You must notify us within 7 (seven) days of delivery of any such defect, damage or incorrectly supplied product.
We shall have no liability or obligation to you with respect to any products which have been subjected to abuse, misuse, improper use, negligence, accident, alteration, tampering or faulty repair, or as a result of ordinary wear and tear by you and you hereby indemnify us accordingly.


Unless otherwise stated, The Saddle Shack & Co own the intellectual property rights for all material on https://saddleshack.co.za. All intellectual property rights are reserved. You may view and/or print pages from https://saddleshack.co.za for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from https://saddleshack.co.za
  • Sell, rent or sub-license material from https://saddleshack.co.za
  • Reproduce, duplicate or copy material from https://saddleshack.co.za
  • Redistribute content from https://saddleshack.co.za (unless content is specifically made for redistribution).

User Comments

Certain parts of this website offer the opportunity for users to post and exchange opinions, information,
material and data (‘Comments’) in areas of the website.

The Saddle Shack & Co does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of The Saddle Shack & Co, its owners, agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion.

To the extent permitted by applicable laws The Saddle Shack & Co shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The Saddle Shack & Co reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive, discriminative or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to
    do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright,
    patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities
    or unlawful activity.

You hereby grant to The Saddle Shack & Co a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


You understand that The Saddle Shack & Co is in possession of personal information which identifies you and may use this information to better our service to you. For full information, see our Privacy Policy.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors when they list us in the directory may link to our Website in the same
    manner as they hyperlink to the Websites of other listed businesses; and
  • Accredited businesses / groups

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We may consider and approve in our sole discretion other link requests from organizations from time to time – to enquire / for further information, contact info@saddleshack.co.za

Iframes: Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights: We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

Content Liability: We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Saddle Shack & Co, it’s Owners, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.